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Tips for small business SEO

Posted by Rob Weatherhead

24 Feb 2010 in Announcements, Expert advice, Newsletter articles

SEO (Search Engine Optimisation) is the process of optimising a website so that it ranks highly in the natural results of the search engines. For many small internet businesses, SEO is essential to generate revenues.

In fact, studies from comScore reveals that 50% of internet purchases are immediately preceded by a search on a search engine, and that 85% of all internet purchases start with a search. Furthermore, it is common knowledge that people searching for services or goods on internet don’t go further than the 2nd or 3rd page of the search results, often no further than the first one. Therefore, it does make sense to make your website rank high, and for many small businesses good rankings are the difference between commercial success and commercial failure.

Set reasonable targets

The first thing you should do when building your SEO strategy is to set your targets. To do that, you need to have an understanding of what internet users are searching for in your field of activity, and how strong the competition is on these searches. Some tools can help you: Google Keyword Tool, Google Insights, Yahoo! Site Explorer (these are not exclusives, just examples). Depending on how many results and how strong the competition is, you’ll know how difficult it will be to rank above them, and therefore how much time and effort you should put in.

  • Beware that SEO is not an easy thing, and often many companies are competing for few places at the top. Hence why it’s important to target not only the most searched keywords but also long tail keywords, for there is less competition.
  • Also remember that achieving good rankings cannot be done overnight, it will often take a few weeks to see an impact, and a few months to achieve your targets.

Focus on the most important ranking factors

Once you’ve set up your targets, you need to start your SEO activity. This splits in two: on-site (optimisation of your website’s content and structure) and off-site (link building).  Given the high volume of work required by SEO, it’s sometimes difficult to do it all. You then need to know what the most important ranking factors are, and focus on these ones for a maximum impact. Here is a list of what is commonly accepted by the SEO community as the most important ranking factors:

  • Page Titles: include your target keywords in your page titles but remember that searchers will view a page title before selecting which website to visit so make it appealing to the user as well as the search engine.
  • Use of headings and sub headings: use H1 and H2 tags for headings and sub headings within a page to help tell the search engines what your content is about.
  • Internal linking and navigation: in order to ensure the search engine crawlers can find the pages of your website and index them accordingly it is important to ensure you website navigation is usable and that where useful you link from one page to another. Navigations built in flash or using images are less accessible for the search engines so you should aim to use a menu system which uses a text link based system for maximum accessibility.
  • File names and URL structure: Many people starting out in SEO pay little attention to the URLs where their website pages sit but the search engines use the URL content as an indicator of page relevancy. A page on a plumber’s website about boiler repair for example should be placed at www.website.com/boiler-repair rather than www.website.com/services. This is just another opportunity to indicate to the search engines the topic of a page’s content.
  • Content: too often websites don’t have enough content on their website, or don’t make the most of their existing content. Make sure your content includes the keywords you’re targeting, but don’t get keyword crazy – make sure your content makes sense both for the search engines and for the users reading it
  • Relevant links: a large part of the current algorithm of search engines is based on links. You can see links to a website as a testimonial of its “popularity” and relevance to web users, and so does search engines. Generating relevant links is one of the most impactful SEO activities and thus shouldn’t be overlooked.
    Making changes such as these should help you build a platform for your websites SEO to grow from.

Measure the success

Don’t forget what your main objective is: to generate more revenues for your business. Therefore you need to measure the impact of your SEO activity as your search ranking evolves – and to make the most of your SEO, there is nothing better than a website that delivers.
So rankings are not the only thing to monitor, but how do you measure the impact of your SEO – and more generally of your online marketing and website success? You do it through web analytics. Have a look at my previous post on this subject, Web analytics: improve your website’s revenues. For SEO the main things to watch are the quantity and quality of visits generated through organic search, and if you have a transactional website the sales generated.

Don’t focus solely on SEO, and get some help if necessary

SEO is a great way to generate traffic and revenues, but is not the only one in the online marketing toolbox. Pay Per Click (PPC), display, affiliate marketing, social media are worth the consideration, and web analytics are a must do for anyone serious about building an online business. So make sure you don’t become a “ranking junkie”.
Finally, if you don’t have time to do it all yourself, you might consider outsourcing your SEO activity. Whether you just need to be led or you need a full service, the experience and knowledge of a SEO consultant or an agency having worked on many websites will definitely help your success, and will save you a lot of time. However, selecting a consultant or an agency is not an easy thing to do. Beware of false claims such as guaranteed positions on Google, or promises of surprisingly fast results. Make sure the agency / consultants you hire have a proven track record, adhere to your objectives and are totally transparent in regards to what they are going to do to improve your rankings.

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Make the most of Fans

Posted by Geraldine Sancho

24 Feb 2010 in Announcements, Newsletter articles

Most of you would have noticed this new feature on BT Tradespace. You can now “Become a fan” of a business or “be fanned” by other BT Tradespace members.

As it happens, this has also become one of the most popular features since the new launch and the number of businesses with fans has trebled since the New Year!

This tool proves to be extremely valuable if well used and is there essentially to help you build and manage your online reputation. So how do you use it? How can it help your business and what are the do’s and don’ts of fanning on BT Tradespace?

Using the tool

You can become a fan of another business by going to Tradespacers you’ve engaged with in the past, those that are relevant or local to you, and simply click on the ‘Become a fan’ button at the top of their site. You will automatically be added to their fan base.

Similarly, the business you’ve become a fan of will appear on your site under “Businesses I like”. You can therefore share with your network the businesses you would be happy to recommend.

Here’s your opportunity: log in now to start increasing your fan base!

How can it help my business?

Getting fans is brilliant for your online reputation as it immediately raises your profile. However, it also helps you increase your online visibility and not just on Tradespace. The more links you create, the better your findability by search engines. So why is that?

  • When you become a fan of a business, you’re automatically part of their network and they become part of yours. This means that you will be visible on their Tradespace under their fan base and in turn, they will be on yours, under “Businesses I like”.
  • Also, you’ll get the opportunity to appear on their homepage for a while under their recent activity feed, which will give you additional link equity and visibility.
  • Last, if you decide to fan a business, they will receive an alert letting them know they’ve been “fanned” and there’s a very great chance that they’ll fan you back, which in turn will increase your own fan base and raise your online profile.

Do’s and dont’s

  • Do choose businesses that are relevant to you. This may be businesses that are in the same industry, suppliers you’ve dealt with, businesses in your local area that you bought from and like; any Tradespacers who could help you build a relevant and good online network for your business.
  • Do enhance your Tradespace site and add relevant content. Businesses with enhanced Tradespace profiles have a higher propensity to be fanned. Remember, if you’re being fanned, it’s also a testimonial that you’re being recommended. It’s therefore less likely that people and businesses become a fan of a site that is just a name and address. You can get tips on how to make the best of your site here!
  • Don’t forget to fan back! If someone decides to become a fan of your business and is relevant to you and your company, don’t forget to return the favour.
  • Don’t become a fan of businesses just for the sake of it. Make sure they’re relevant to you and your network. “Fan spamming” will not do your network or business any good.
  • Don’t forget to link your Twitter account. If you are on twitter, you can now enable it on BT Tradespace. It is another way to get your activity noticed and if you’re fanned by a Tradespacer who’s on Twitter, it will appear on their twitter stream for all their followers to see!

If well used, this new functionality can really help you improve your online reputation and make you more visible to search engines. And if you haven’t yet tested it, well, when was the last time you logged in into your site? Maybe it’s time to take a fresh look at your Tradespace and start “fanning” to see what you are missing out. The businesses below have certainly seen the benefits of building a fan base whether on BT Tradespace or on any other social networks.

What people think

I’ve been using the ‘become a fan’ function for a while now, on the ‘old’ BT Tradespace and on the new improved BT Tradespace. I like the feature, it’s easy to use and I particularly like that it helps build up a picture of how businesses interlink; for example I have become a fan of businesses that stock my products, so people can find out about my company, read about the products I make and then build up a picture of the businesses stocking my products by looking at the BT Tradespace pages I am a ‘fan’ of. http://chiggs.bttradespace.com

The fan feature is a really helpful addition. I use it to connect to old contacts. But also its a way of making first contact with new suppliers/partners. I have made a couple of really good new contacts this way. I just wish more of my existing contacts were on there! http://cambridgeindustrialdesign.bttradespace.com

The fan feature, is a great way to meet and connect with other businesses. I think it’s a great feature and I hope that many businesses will use this facility. http://nitajoycraftdesign.bttradespace.com

Using the ‘Fan Feature’ is great for my business and that of Fans because it shows customers who you know and trust. If used the way it is intended for you can build a valuable link for both yourself and your customers and your Fans. Therefore, it is a win-win-win situation for all. http://qualiteet-shirts.bttradespace.com

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Social media shopping trends to watch out for in 2010

It’s all about trends. Business trends, consumer trends, and now social media shopping trends. The buzz word for 2010 is ‘trends’.

Why? You ask. Why, because it’s been a year of learning for all of us. As we’ve tried to deal with the economic meltdown, we’ve had to be innovative in our ways of selling, we’ve had to come to terms that we win some and we lose some, even the big search giants have had to change their ways and understand customers better.

But if there’s one thing that’s stood out this year, it’s that online has been the saving grace of this recession – online spend is still on increase; video is fast becoming the way to engage and reach consumers/customers and social media has proven to be more than just a passing phase. So what are the social shopping trends? And what do they mean for businesses?

Online shopping will continue to rise

Ok. Admittedly, nothing to do with ‘social shopping’ but has to be said nonetheless. Online spend has increased and will continue to do so.

We know that more of us are going online to shop. Our current poll on our blog shows that online shopping is a clear winner over the high street. Plus, a recent study from Burst media shows that 85% of people are planning to spend their money online this Christmas season. Not only that, 65% are planning to spend the same amount they did last year – recession or not. The fact is, online is now providing choice that the high street can not match and with ease of buying and selling, this trend can only increase into 2010 and after. As Forrester has forecasted, by 2011 32m UK consumers will be shopping online. So the message here is; if your business is not ready for the trend of online shopping, then you need to be thinking about it.

Online shopping is also about right here, right now

Online shopping is becoming less about out of date information and poor products and services and more about getting what you want, when you want it. Consumers want instant gratification when it comes to online. They want to know about products deals and special offers in the now. The rise of Twitter and the sharing of info via tweets and retweets are a strong indicator of this social shopping trend and likewise, the power of it.

If you missed it, Google and Bing’s recent roll out of ‘real time’ search results, which means that search results now display what people are saying about that search query at that moment in time shows that even the giants have had to bow down to the consumer.

Share and share alike

There’s plenty of evidence to show that shopping is getting social. By that I mean, it’s not you sitting at your desk shopping in isolation or making your own decisions – there’s a real hunger for people to buy from people they’ve heard about.

I was recently at a round table event which saw the likes of Google, Facebook, LinkedIn, The Chambers of Commerce come together. But it was the small businesses themselves who made the statement – ‘The power has shifted from the business to the consumer.’

How true. Because, not unlike the offline world, word of mouth is what it’s all about for consumers now. If you haven’t signed up already, consumers are defining market trends – just look at the group effort to upstage the Xfactor’s Christmas number one. On BT Tradespace itself, we’ve seen from recent activity on the new site, nine of the top 10 businesses with fans are in the top 50 most viewed sites. The more fans you have, the more the opportunity to ask them for testimonials and raise visbility of how good your business is.

in short – ‘Consumer is King’

Generating buzz is about online reputation

Fans and followers may be one way of consumers spreading the word on the likes of Facebook, Twitter or BT Tradespace but if fans are about sharing your likes, then testimonials are about generating the right kind of buzz. We’ve all read and been influenced by product reviews on Amazon – in effect, a good review is like a thumbs up for your business. However, testimonials are longer term word of mouth… they have lasting effects for your business because it’s about working with you as business and consumers are influenced by them. Mary (our super web analyst) has been looking at how testimonials work for our own Tradespacers and she’s found, businesses with testimonials typically receive more visits than average   – 37% are in the top 500 most viewed Tradespaces.

The main reason for consumers wanting to read testimonials is because reputation and trust is everything to the online experience. I would be more prone to part with my hard cash and card details if, I could see that other people have a trusted relationship with a business online. It’s not a nice to have, it’s a necessity.

Business video has the wow factor

Another social media shopping trend is that consumers aren’t satisfied by a ‘will do’ attitude from businesses online. Most businesses I meet often tell me they’re doing nothing with their website and often I keep replying with ‘would you walk into a deserted shop?’

Consumers want to be delighted by their online experience – just as you and I want to be delighted by our offline experience. The evidence of this lies in the rise of social sites like Flickr and YouTube. To delight your consumers, you’ve got to show that you care for their business. To show that you care, you’ve got be active and try new things.

Online video advertising spend has grown 200% in 12 months and is the new way to engage and connect with your customers. Plus, with dates showing on news/blog posts and the ease of using video and images for your business – it’s easy to tell who’s putting the effort and who’s not. So the question is – what’s your online shop window looking like today?

What next?

The main reason for me sharing this information with you is so you act on it for your business and use BT Tradespace to your benefit. So….

  • If you haven’t reset your password since we launched, you need to log in and do so now to get going and take advantage of these social media shopping trends….
  • If you have nothing more than your business details on your Tradespace, you need to enhance your Tradespace to start bringing in the customers.
  • If you haven’t seen our offer on Flip camcorders to help you get going with your own business video – check it out.
  • And finally, if you thought your social media efforts were a pure waste of time… think again.

1 Comment »

How do I find my blogs RSS feed link?

Posted by Mike Loizides

11 Dec 2009 in General guides, Managing your Tradespace

To link your external blog to your Tradespace you’ll need to know the URL of your blogs RSS feed. Where is this fabled URL that you speak of I hear you cry. Your RSS link can be found in a few different ways depending on which blogging service or browser you use.

In most cases if your blog or website has an RSS feed you should see an RSS icon near your browser address bar. Here are some examples:

Internet Explorer

Internet Explorer

Safari

Firefox

Safari

Safari

If you click on the icon your browser should load the RSS feed and the URL in the address bar will change. Here’s an example:

Internet Explorer RSS icon clicked

Internet Explorer RSS icon clicked

The URL that’s shown should be your RSS feed link. Simply copy it and paste it into the ‘Add external blog‘ page in the News section of your My Tradespace area.

Also just in case you can’t find the feed for your particular blog here’s a collection of resources that describe various methods.

Finding your Wordpress RSS feed

http://codex.wordpress.org/WordPress_Feeds#Finding_Your_Feed_URL

Example Wordpress RSS link:

http://explore.bttradespace.com/?feed=rss2

Finding your LinkedIn RSS feed

http://blog.linkedin.com/2008/03/28/network-updates/

Example LinkedIn RSS link:

http://www.linkedin.com/rss/questions?cat=ADM

Finding your Twitter RSS feed

http://help.twitter.com/forums/10711/entries/15361

Example Twitter RSS link:

http://twitter.com/statuses/user_timeline/15253122.rss

Finding your Blogger RSS feed

http://www.google.com/support/blogger/bin/answer.py?hl=en&answer=97933

Example Blogger RSS link:

http://blogsofnote.blogspot.com/feeds/posts/default?alt=rss

1 Comment »

How to make your video content effective

Posted by Dan Wilson

10 Dec 2009 in General guides

These days, people are consuming more video content via their computers than they are via the traditional television route. With the falling cost of video production equipment, and the rise of video sharing over the internet, it is now easier and cheaper for small businesses to produce and distribute their own videos to promote their businesses, products, and services.

From customer testimonials and product demonstrations, to how-to guides and news-reels, almost all businesses can benefit from complimenting their online presence with video content.

But what makes one video more effective than another? What are the secrets to making your business videos worth watching? Watch our free, live and interactive web seminar where we chatted to industry experts about the tips and techniques that could help make your business videos a success!

We’ve also put together a beginner’s guide to video, so here are our tips to helping you get going with your business video…

Different types of video

Video is versatile and you can use it in many different ways as an online marketing tool:

Introduce yourself: Video can help you add that personal touch to your trading. Simply coming across as a normal human being can give you the edge over your faceless competitors.

Meet the team: If you have staff and premises, show them off. It can give a big boost of trust to wary buyers.

Showcase your products and skills: Complex lines, maybe things with moving parts, can be shown to be in full working order. But it’s not just about goods: it could be about your skills. A catering company could show the chefs in action, for instance.

News and Views: Use a video to establish yourself as a credible person to do business with. An accountant could talk about the latest tax news a DVD seller could review new releases.

Customer Testimonials: Get your loyal and treasured customers to recommend you to others. It’s a powerful way of attracting business.

Making and Editing Videos

You don’t need to splash out on expensive cameras and lighting to create a compelling and professional video. Very often, you’ll be happy with the results that you can get from an ordinary digital camera: most of them take videos nowadays.

In terms of low cost video cameras, Flip cameras are great fun and easy to use. BT Tradespace has teamed up with Flip to give you exclusive deals on flip videos cameras. Find out more here.

It’s also remarkably easy to spruce up your video with editing software. Most computers now come with standard software so you can crop and trim your footage, add soundtracks, insert captions and titles and add all manner of glitzy effects to professionalise your video.

Video Tips

Even though it’s possible to enhance your footage, it makes sense to make your video as good as possible when you shoot it. Here are some useful tips:

Keep it quiet and speak up: Keep background to a minimum and don’t mumble!

Don’t wobble: Use a tripod or rest your camera on a solid surface for a nice steady image.

Good light: Natural light is best and make sure there is plenty of it. Don’t ruin your film be keeping us in the dark.

Keep to the point: Make a list of things you want to say and get to your points. Keep it short and sweet.

Hosting your video on BT Tradespace

Once your video is made and edited, you can easily upload it to BT Tradespace for people to view. Simply log in to BT Tradespace, go to ‘Manage Treadespace’ and select ‘Upload Video’ in the options and follow the prompts.

If you want to find out more about getting your hands on a cost-effective easy to use video camcorder for your Tradespace – have a look at our special offer on Flip camcorders….

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