Give your customers something to talk about!
Watch our short introductory video to find out how it works, then sign up today!
Customers love good service. Give your customers good service and they’ll be customers for life! So we’ve tied up with Get Satisfaction to offer you a customer service tool that offers a much better way to serve your customers. What’s more, it’s free to activate from your BT Tradespace account.
Current members with an enhanced Tradespace can activate their free customer service community from their dashboard.
Overview
BT ServiceSmart is a community-based support tool that lets you get your customer base involved in support process. By having a public dialogue about issues and allowing the answers to come from customers as well as your company, this great tool lets you help your customers at the same time they’re helping each other.
Community-powered support means
- Happier customers
- Higher customer retention rates
- And better feedback from your customers about your products and services
- Leading to more sales to more happy customers!
Your customers will get faster response times and better answers when they come from other customers as well as from you. It’s a better, easier way to do customer service & you can even improve your SEO at the same time!
Note: BT ServiceSmart is provided in association with www.getsatisfaction.com. Your customer support community (once enabled) will also be accessible through www.getsatisfaction.com even if you disable it from within BT Tradespace. For further info on this, see faqs within your BT ServiceSmart community.