Articles tagged ‘Selling online’

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How to create perfect pictures

Posted by Dan Wilson

14th September 2009 in Newsletter articles

How good are your pictures? If you’re selling online they should be as good as you can possibly make them. But, hand on heart, I bet that you’re not 100% happy with yours. I’ve never met a really good, committed and profitable seller who isn’t always looking for clever and better ways to make sure that their pictures are doing what they’re supposed to do: Sell.

Pictures are absolutely vital when it comes to persuading buyers to make a purchasing decision. Online buyers cant touch and feel and examine the items they’re buying. They are relying on you to show off your wares to the best advantage. They want you to give them the information and reasons they need to buy. Your photographs are the best opportunity to give buyers a sensual experience, luring them in with the quality and desirability of the stuff you sell.

The right equipment is essential

A basic point and press digicam is good enough but for many items its not going to do everything you want. If you’re selling things that are small and intricate or want close ups of detail on larger items, you’ll need some better kit. I picked up a brand new, smart and easy to use SLR for about 200 recently. It’s totally transformed how I take photographs and the image quality is much better. If you’re selling online, then getting a camera that does exactly what you want is a sound investment.

A perfect setting

Professionalism counts for a lot and making sure that the items you’re snapping are in a good setting, with an enhancing background, is vital. Ensure you have good, preferably natural light and no distracting clutter encroaching on the image. You can buy a low-cost background but a neutral sheet can work as well. It might be acceptable for small time eBay sellers to show off their carpets, furniture and wallpaper, but it’s not what buyers want from professional online traders.

One picture isn’t usually enough

Even on the professional websites of high street shops, some sellers think a single shot is adequate but it rarely is. As a buyer, I can say that I have often not bought items because I haven’t had the visual details I wanted. So think like a buyer: what might they want to see? Something like a car or antique furniture can easily justify a dozen pics. Even a book or a small item can warrant two or three. The few extra moments invested in taking another shot could easily be justified by the additional sales it clinches. And more pictures means that people know exactly what they’re buying, so with any luck youll find that you’re getting fewer returns too.

Edit and tweak

One of the benefits of digital photography is the ease with which you can tweak, amend and enhance your photos. Photoshop is the industry standard programme but lots of smaller traders I know swear by ‘Bling It!’. Investing in software and learning to use it adeptly is well worthwhile.

Why not follow up on Dan’s advice and update/upload some new pictures to your Tradespace?

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Posted in: Newsletter articles | 13 Comments »

How to keep up your sales this Summer

Posted by Bian Salins

17th July 2009 in How to sell online, Newsletter articles

If you’re an online trader, Summer can be a difficult time. Firstly, ecommerce (like retail in general) tails off as people go on their hols. The drop in sales is even more acute if the sun is out here at home and people go out to play. Sadly, small businesses making a living from ecommerce should be praying for rain because when the sun is out, people aren’t indoors at their computers filling your coffers. Secondly, if you’ve got children, the school holidays can be a tricky as you try to fit everything in. And it’s even more difficult if you’re operating your business from home. You’ve got to keep the kids amused and safe and ensure that you’re business is working hard to fund all the outings and extra expense.

Fitting it all in and keeping your sales up is the ecommerce Summer challenge. But we’re confident that all is not lost and you can still overcome the sunshine blues! So here are some ideas to help you cope and keep your sanity.

Don’t forget that search is heavily seasonal and the things people are searching for changes throughout the year. A Summer SEO push might be a good use of your time. This graph from Hitwise shows how certain summery keywords have performed over the past few years. Take a look at your analytics programme and see if you can add content to boost your search engine performance in the harder holiday months.

To boost sales, it’s worth thinking about a summer promotion of some kind. It’s a good opportunity to have a clear out, make some room and liquidate slow moving or end-of-line stock. Everyone loves a summer sale. In fact, we love them so much here on BT Tradespace that we’re tweeting out your special offers so send them in. Consider offering Free P&P as part of a special promotion to attract summer buyers or offer August buyers a discount if they come back and make a purchase in September.

A promotion or sale is a reason to open up the marketing throttle. Use it as an excuse to contact your email marketing list and promote discounts and offers hard wherever you can. There’s no prize for shyness.
While you’re turning your hand to the marketing, what about the kids? You’re going to have to be very organised and efficient to be both a parent and professional. Enterprise Nation has some great tips for keeping the children occupied and even involved with your business during the summer hols. But you might be more interested in this post that explains how getting your older kids to pitch in on your business can be an effective way of actually cutting your tax bill. Obviously, infants and babies don’t have much to offer to your business, but youngsters over 13 can probably make a valuable contribution.

But, maybe, it’s best to take the hint. Sales are down, the sun is out, the kids are getting under your feet and you can’t remember the last time you had a proper break. Why not have a holiday? With the bank holiday at the end of August representing the nadir of the ecommerce year, it’s a good time to plan to take some time off. After all, Christmas is only months away and soon you’ll be working all the hours of the day to cope with the flurry!

Top tips for successful sales on BT Tradespace

Some basic points for any seller to bear in mind are:
• Attract potential customers with a complete and appealing product description.
Take a picture or make a video to engage your customer.
• If you handle deliveries, package it and weigh it to calculate delivery costs.
• Sell it on BT Tradespace by adding ‘Buy now’ buttons when listing your products or services. And don’t forget to mention conditions of delivery and state what is included in the price…
• Add an ‘Enquire now’ button to each featured product or service so people can contact you for this specific item.
• Set up your own blogs and community to engage in conversation and offer buyers some one to one customer service.
• Make sure your customers leave a product review and rate your business! The more good reviews you get the more exposure you will get on the website plus it builds confidence with new customers.

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Guest blog: Dan Wilson on how a return policy can be a selling point

Posted by Dan Wilson

8th July 2009 in Selling online

When you’re selling online, you don’t exist in a legal vacuum. You’re subject to a number of laws and regulations which are there to protect consumers. It’s worth taking some time to familiarise yourself with them but don’t be too scared. They aren’t very onerous. In fact, any conscientious seller is likely to be providing a service that exceeds legal requirements in any case.

Here are some of the relevant laws in brief. (This is only meant as an intro. If you want proper legal advice you’re best to get it from a lawyer, which I’m not.)

The Consumer Protection (Distance Selling) Regulations 2000 (usually called the Distance Selling Regulations) require a business seller to issue refunds for online purchases if the buyer changes their mind within 7 days of receiving the goods. This is usually called a ‘cooling off’ period and you’re also required to refund delivery charges. You can read more advice from the government here.

The Sale of Goods Act 1979 (and subsequent amendments) apply to all sales and requires merchandise to be of “satisfactory quality”, “as described” and “fit for purpose” and sellers to refund in a reasonable time if not. Business Link has plenty more information here.

Under the Electronic Commerce (EC Directive) Regulations 2000, business sellers must provide their postal and email address, details of trade organisations or authorisation schemes, as well as VAT number if applicable, on their site. The Office of Fair Trade has plenty of useful guidance.

It’s perfectly acceptable to simply follow the letter of the law. But have you thought about what your returns policy on your Tradespace says about you? Think of your returns policy not as a drag but an opportunity. It’s well known that a customers like peace of mind and clarity when it comes to accepting returns. It helps them make a buying decision in confidence and I wager that offering to take returns cheerfully will generate more sales than complaints. In the competitive ecommerce field, being honest and decent is more valuable than sticking to legal minimums.

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Posted in: Selling online | 1 Comment »

Save money by selling on BT Tradespace

Posted by Bian Salins

6th April 2009 in Selling online

Here are our top three reasons to sell on BT Tradespace:
It’s free to list your products - you don’t have to pay to feature up to 50 products or services on your Tradespace and on our Marketplace! And there’s no catch to it!
Transactions are immediate with PayPal - a secure, well known and worldwide accepted method of payment online.
Special offer - If you’re a Contact customer then you have the added benefit of our 0% BT transaction fees till 29th September 2009* so you can sell absolutely free on BT Tradespace.
Here’s how you can sell on BT Tradespace with more detail on the offer.
And here’s how you can upgrade your account and become a Contact customer!
Enjoy!

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Posted in: Selling online | 1 Comment »

Small businesses missing out on millions of pounds in potential sales – are you one of them?

Posted by Bian Salins

23rd February 2009 in Announcements, Selling online

We love our stats, here at BT Tradespace. That’s why we recently commissioned the Voice of Small Business report to find out how small businesses conduct their business on and offline.
Being the ‘webheads’ we are, it came as a surprise to find that 56 percent of small businesses still prefer face-to-face interaction to interacting via the web. But that’s not all, we found that while a huge majority of respondents we surveyed (300 UK businesses) have their own website (80 percent compared with just 60 percent last year), only 3 percent believe it’s important to interact with their customers through it!
But the main shocker was that nearly two thirds (60 percent) of small businesses do not sell their products and services online and are therefore missing out on billions of pounds (£20 billion-a-year to be exact) being spent online!
Journalist Helen Loveless of the Daily Mail, recently reported that ‘in a tough economic climate, experts believe it is increasingly important that small firms look to the Internet to help sustain and expand their business.’ The same article quoted Stephen Alambritis, chief spokesman for the Federation of Small Businesses, who explained security as being one the main reasons for this lack of take up. He also urged small firms to take advantage of the opportunities offered by the Internet.
Luckily, the news is not all bad! The Voice of Small Business also reported that one in five small businesses now use social networking websites. And websites are playing an increasing role in communication and marketing strategies for small businesses.
The stats reflect a definite shift in the trend towards social networking and media – with 18 percent of businesses blogging for business. However, there’s still a gap when it comes to using online for business vs online for personal use. 67 percent did not believe they would find customers online even though more than two thirds (69 percent) shop online at least once a month!
So… are you one of the businesses missing out on billions being spent online? Or are you still wondering how to interact with your customers via the web?
Change the way you work your business online -
- Sell your products and services on BT Tradespace at little cost.
- Update your blog to begin talking to your customers.
- Find new customers by keeping your Tradespace alive with new content and be found on Google
- Use the communities to grow your leads!
Whatever your choice, whichever way your look at it – with 32 million UK consumers shopping online by 2011 (source: Forrester, UK eCommerce Forecast 2006-2011, March 2007) – your customers are headed online but are you?
Read the full press release and download the report.

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